The client, an Australian government organization responsible for delivering retail water supply and wastewater services in Southeast Queensland, sought to improve its operational efficiency and customer experience. They partnered with HCLTech to implement a cloud-based, AI-driven Intelligent Data Platform (IDP) that would enable real-time insights and data-driven decision-making. The solution involved migrating to Azure Databricks and using HCLTech's Sketch framework to streamline and automate the process. The result was a modernized infrastructure that facilitated informed decision-making, improved consumer experience and significant cost savings.

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